Shipping & Returns
Free Standard Shipping
We offer free standard shipping to the contiguous United States (the lower 48 states). Orders are typically processed the next business day. Delivery usually takes 3–8 business days after processing (longer if shipping to Hawaii and Alaska). You’ll receive tracking updates during checkout and again once your order ships.
Express Shipping
For faster delivery, we offer expedited shipping options at checkout, including UPS 3-Day Select and UPS 2nd Day Air. Pricing is calculated at checkout and varies by location. Delivery times shown at checkout are carrier estimates and may occasionally be affected by factors outside our control, such as weather or carrier delays.
Shipping to Hawaii & Alaska
We now ship to Hawaii and Alaska. Additional shipping costs will be calculated at checkout based on your location. Pricing is for USPS Ground Advantage.
Please note: Orders shipped outside the contiguous U.S., including to Hawaii and Alaska, are final sale and not eligible for return under our standard return policy.
PO Box Addresses
We currently ship via UPS which does not deliver to PO Box addresses. To ensure smooth and timely delivery, please provide a valid residential or business street address at checkout. If a PO Box is entered, we may need to contact you for an alternative address, which could delay shipment.
International Orders
We currently ship within the United States. For orders to Canada, please contact us at hello@sleepingdove.com for shipping rates. Canadian orders are considered international shipments, and customers are responsible for all applicable shipping costs, duties, taxes, and customs fees.
Please note: Orders shipped to Canada are final sale and not eligible for return under our standard return policy.
Sleeping Dove 30-Night Sleep Guarantee
Each Sleeping Dove Comforter is thoughtfully crafted using premium materials and our patented Softwing Natural Cooling System. We want you to truly experience sleeping with it, which is why we offer a 30-night in-home trial starting from the date of delivery. If you decide the comforter is not the right fit, you must initiate a return request within the trial period to be eligible for a full refund. Return requests submitted after the 30-night trial period cannot be accepted. Returns are available only within the United States (lower 48 states.)
How to Initiate a Return
After trying your Sleeping Dove Comforter for up to 30 nights, if you decide it’s not the right fit, please email us at returns@sleepingdove.com with:
- Your order number
- Reason for the return
- Once approved, we’ll send you a prepaid return shipping label with simple instructions
Return Guidelines
To qualify for a full refund under our 30-night sleep trial:
- Reasonable signs of normal use are expected
- All original labels are attached.
- The comforter is returned in its original canvas bag and shipped in the original box (or similar box)
Gifts & Exchanges
Received a Sleeping Dove comforter as a gift? We’re happy to help with returns or exchanges. Just send us the order number or the name and email of the gift giver. Once located, we offer store credit (via digital gift card) or an exchange. Return shipping is not covered for gifts.
Need a different size or model? We allow exchanges, pending availability. If the new item costs more, we’ll send a payment link for the difference. If it costs less, the balance will be issued as store credit. Customers cover shipping costs for exchanges.
Processing & Refunds
Returns are processed within 5 business days of receiving the item. Once approved, you’ll receive a full refund to your original payment method or may opt for store credit toward a future purchase.
If you have questions, please reach out anytime at returns@SleepingDove.com